From Bricks to Clicks: How The Aussie Lifestyle Brand Turned Instagram Into a $180k Income Stream
As businesses struggle to find footing in a rapidly changing retail climate, Melbourne-based homewares brand, Stoned Crystals, has found a profitable way to recreate the traditional shopping experience online and increase sales by +134% since the temporary closure of their flagship store.
Crediting Instagram's live broadcast functionality, the image and video streaming app is responsible for delivering a monthly return in excess of $180k for the brand by merging offline and online selling mechanics in a fully immersive, digital environment.
Aptly named Stoned Crystals Live Sales, the online events are conducted tri-weekly and structured by product category and focus. Providing a virtual in-store customer experience, the face-to-face broadcasts have become a significant hub for crystal related news, lifestyle tips, styling tutorials, range previews, consulting, and selling.
"Live-streamed broadcasts are the closest thing we have to face-to-face selling in a physically disconnected world," said Ashley Bellino, founder of Stoned Crystals. "When done correctly, it can serve as a profitable income stream and allow brands to cultivate a digital ecosystem specific to their customers' needs."
First conceptualised in 2017 and later refined to accommodate the imposed lockdowns, the success of Stoned Crystals Live Sales is attributed to a synergistic mix of purposeful merchandising, entertaining content, smart selling cues, engaging discussions, value-driven promotions, memorable hosts, and practice.
"In a way, Instagram has transformed into something more intimate," said Ashley. "Customers want to see what happens behind the scenes; they want to be part of a brand's narrative and they want to know they're cared for well beyond the transaction."
Passionate about helping other small businesses thrive, Ashley recommends the following tips in order to develop a profitable revenue stream using Instagram Live:
Founded in 2015, Stoned Crystals is Australia's leading home décor, crystal styling and wellness brand specialising in premium, ethically-sourced gemstones from around the world. Including the laser-cut Black Hex (Obsidian), Chevronica (Amethyst), Love Triangle (Rose Quartz), Captain Jack (Pyrite) and Clear Boy (Clear Quartz), the brand's inaugural Geo Gems Collection has been a popular choice for Australians seeking to create a wellbeing space in the home or office.
To learn more about Stoned Crystals, including their live sales, please visit www.stonedcrystals.com